About unexpected restarts

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Rarely, your Mac might experience a software or hardware issue that requires it to restart. When it starts up again, you might see a message that your computer was restarted because of a problem.

Unexpected restarts are usually caused by software installed on your Mac, or by devices connected to your Mac. If the issue causes your Mac to restart every time it attempts to start up, your Mac might eventually shut down. Use the steps below to check the software and hardware on your Mac.

Check your software

Jul 24, 2019  When it starts up again, you might see a message that your computer was restarted because of a problem. Unexpected restarts are usually caused by software installed on your Mac, or by devices connected to your Mac. If the issue causes your Mac to restart every time it attempts to start up, your Mac might eventually shut down. Hi, I already contact TeamViewer support but they still not find any solution for my problem; Each time I open my mac or I log into my session teamviewer launch automatically. I would like that it launch only when i need it and not automatically.

If the issue is caused by software on your Mac, one of these steps might help:

• Install all available software updates.
• If your Mac suspects that a particular app caused the restart, it might ask whether you would like to move the app to the Trash. Click Move to Trash, then contact the software developer to see if a software update is available.
• Use safe mode to try to isolate the cause of the issue.
• Reinstall macOS. If the issue continues after reinstalling macOS, check your hardware.

Check your hardware

Learn how to check your connected devices and other hardware.

Check peripheral devices first

If you don't have any devices attached to your Mac, skip to the next section.

1. Shut down your Mac.
2. Disconnect all peripheral devices, such as hard drives or printers. If you have a desktop Mac, make sure that only a display, keyboard, and mouse or trackpad are connected.
3. Turn on your Mac.
4. Use your Mac for the amount of time that it would usually take for an unexpected restart to occur.
5. If an unexpected restart occurs, follow the steps to check the internal RAM and third-party hardware.
6. If an unexpected restart doesn't occur, turn off the Mac and connect one peripheral device at a time until an unexpected restart occurs.

Check RAM and third-party hardware

Certain models of Mac computers have removable memory (RAM). If you recently installed memory or a hard disk (or SSD), make sure that it's compatible and installed correctly. If possible, remove it and test with the original memory or disk.

Learn more

• If you continue to experience unexpected restarts, contact Apple Support.
• If your Mac is frequently restarting unexpectedly, it's important to determine the exact steps that lead up to the issue. The next time that your Mac restarts unexpectedly, record the date and time it occurs. These questions might help you diagnose the problem:
  • Was the computer starting up, shutting down, or performing a particular task when the unexpected restart happened?
  • Is the computer restart random, or does it happen every time you do a certain task?
  • Does the restart happen when a specific external device is connected to your Mac or to a specific port?
• Learn what to do if your Mac doesn't turn on or start up.
• Learn about the screens you see when your Mac starts up.

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TAMPA, Fla.--(BUSINESS WIRE)--TeamViewer®, one of the world’s most popular providers of remote control and online presentation software, today announced a new version of its TeamViewer for Mac software. The update allows TeamViewer to start upon system boot, letting users control unattended Mac OS X computers from devices running any other major OS, including Mac, Linux®, Windows®, iPhone®, iPad® or Android®. The update also offers a variety of key features which make it an attractive solution for home office workers who need access to their work Mac. When used for remote system administration in helpdesk environments, TeamViewer enables administration of computers that currently have no users logged on.

TeamViewer has been available for the Mac, offering cross-platform communication. What is new is that TeamViewer starts automatically with system boot and runs in the background. With TeamViewer installed, users can establish an immediate connection by entering the ID number and password of the unattended computer. Once connected, the computer or server can be controlled as if the user was seated right in front of it. In contrast to the TeamViewer Host module, TeamViewer for Mac full version allows not only incoming connections, but also outgoing connections to other systems.

“The promise of working on the go is here,” said Holger Felgner, General Manager at TeamViewer. “Whether you’re gaining access to information en route to work, or if your work mostly involves mobility, all you want is an easy-to-use and reliable remote connection to your office. We are therefore happy to announce the latest TeamViewer for Mac software, as it gives home workers and travelling professionals full access to their office, without relying on multiple applications running at the same time. Users are able to check reports, start applications and get data from their office computer, and also remotely reboot their system. With TeamViewer working seamlessly with all major operating systems, users can have access to their office Mac from a variety of devices, wherever, whenever they want—with no worries.”

The new TeamViewer for Mac OS X also offers a variety of new features that deliver improvements in remote assistance and collaboration:

• New user-friendly interface: Design and performance are reshaped in the new TeamViewer for Mac. The initial screen is split into two tabs for quick and easy navigation between remote control and presentation. Importantly, performance is also greatly enhanced for increased speed and better connectivity in company networks.
• Enhanced security options: With the new functions, users can choose if they want a fixed password (for distant access) or a random password changing each time a TeamViewer session is established. The session passwords can be upgraded from a very safe 4 digit level of security to 10 digits for extra protection. Further, the TeamViewer options section can be protected with a password to avoid unauthorized changes to the TeamViewer settings (e.g. passwords or white lists).
• Improved presentation: The update offers fresh connection possibilities for online presentations. Viewers now can now connect directly to the presenter, rather than having the presenter individually enter the ID and password of each viewer. Thanks to a customized invitation feature, presenters can easily increase the number of concurrent viewers, and start the presentation as soon as they see all viewers are connected.

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As with all TeamViewer solutions, every communication between the viewer and the viewed computer or computers is encrypted with AES-256 bit encoding, the highest possible security standard.

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Pricing and availability

The new TeamViewer full version for Mac (version number: 6.0.10543) is available immediately and can be used on Mac OS X 10.4 systems and upward.

Existing customers of TeamViewer 6 can update their software free of charge, by visiting www.teamviewer.com/download. TeamViewer is free for private use, without limitations. For commercial users, TeamViewer offers lifetime licenses tailored to their needs at no extra costs.

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About TeamViewer

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Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication and collaboration. Available in over 30 languages, TeamViewer is one of the world’s most popular providers of remote control and online presentation software. More information: www.teamviewer.com